ExistBefore
IT

Consumer

Online purchases, shopping, and fraud

When something goes wrong with an online purchase, time is against you. The faster you collect and secure evidence, the stronger your position will be. Here is a practical guide to turning the chaos of fraud into clear, usable documentation.

  1. How to prove a return was intact before shipping it

    When you return an item, the critical moment is not when you receive the refund, but when the parcel leaves your hands. Documenting everything well before shipping saves you endless arguments later. If you are about to return a product, take a few minutes and prepare the…

  2. How to prove a listing complied with platform rules

    You published an advert, then a removal or report arrives: "non-compliant content". At that point, you need to prove what you actually published. If you are selling online, immediately document every detail before it changes or vanishes.

  3. How to protect yourself when unboxing a product

    Opening a parcel should be a satisfying moment, not a potential problem to prove later. With a few simple precautions, you can turn an unboxing into clear, usable evidence. If you are about to open a parcel, stop for a minute and prepare the "set".

  4. How to document the sudden removal of an account, listing, or content

    An advert disappears, an account is deactivated, a page returns an error. In a few seconds, you lose your main reference point. The difference is made by the evidence collected before and immediately after. If something has just vanished, it is the right time to document it.

  5. How to document online financial fraud

    When something goes wrong with an online purchase, time is against you. The faster you collect and secure evidence, the stronger your position will be. Here is a practical guide to turning the chaos of fraud into clear, usable documentation.

  6. How to dispute unfair terms and incorrect charges

    Mysterious fees, unseen conditions, subscriptions that "pop up" after a purchase: common situations, but often poorly documented. With a little method, you can reconstruct exactly what you accepted and what you were charged. If you have doubts about a payment, start saving…

  7. How to dispute a private sale

    In private sales, everything seems simple... until something goes wrong. The difference between an endless argument and a clear dispute lies in the evidence. If you find yourself in the middle of a complicated negotiation, stop and organise your documentation immediately.