Consumer

How to capture online impersonation or identity theft

Discovering a profile using your name or photos is a surreal situation: it exists, it acts, but it is not you. Before it changes or disappears, you need to lock down the evidence. If you have just found a suspicious account, start documenting it immediately.

1. How it usually happens

Someone points out a "strange" profile to you, or you find it by chance. Same name, same photo, maybe a similar bio. Sometimes it is an obvious copy; other times it is a subtler version: slightly different name, similar content, but credible enough to confuse.

In more serious cases, the profile interacts with others: it sends messages, publishes content, replies on your behalf. In other cases, it remains dormant but ready to be used.

A curious aspect is the speed at which these profiles change: today they have one photo, tomorrow another; today they post, tomorrow they disappear. Some are deleted after a report, others are tweaked to seem less obvious.

From the impersonator's point of view, flexibility is an advantage. From your point of view, every version of the profile is an element to keep.

2. What you need to prove

Here the goal is to prove that there is a profile or content using your identity or elements linked to you.

You must be able to prove:

  • the existence of the impersonating profile or content
  • the copied elements (name, photo, description, content)
  • how the profile presents itself to others
  • any activities performed (posts, messages, interactions)
  • the time the profile was active
  • any modifications or removals

Basically, you must show the resemblance and improper use clearly and in context.

3. What to collect

The collection must be thorough, because this content can change rapidly.

  • Screenshots of the full profile (name, photo, bio)
  • Profile URL
  • Screenshots of published content
  • Screenshots of interactions (comments, likes, messages)
  • Screen recording while navigating the profile
  • Screenshot of your original profile (for comparison)
  • Any reports received from other users
  • Messages or emails linked to the fake profile
  • Screenshots of any modifications over time

A useful detail: placing the fake profile side-by-side with the real one helps make the similarity obvious.

4. How to proceed

Speed is important, but order is also needed.

As soon as you spot the profile:

  • Take full screenshots of all visible sections
  • Record a short video while scrolling the profile
  • Save the exact URL

Right after:

  • Document the published content
  • Check if the profile is interacting with other users
  • Save any messages or reports received

Then organise:

  • Gather everything in a folder
  • Give files clear names (date + content)
  • Keep original files without modifying them

To strengthen documentation:

  • Use ExistBefore to timestamp screenshots, videos, and comparisons
  • Update the collection if the profile changes or disappears

An effective approach is to think in "versions": every modification of the profile becomes new evidence to add.

5. Mistakes to avoid

Some mistakes make documentation less useful:

  • Saving only part of the profile
  • Not including the URL
  • Not documenting your original profile for comparison
  • Waiting too long before gathering evidence
  • Modifying or compressing files

An important tip concerns comparison: showing similarities clearly makes everything much more understandable.

Timestamping content while it is still visible allows you to maintain an orderly, usable trail at no cost.

6. After documenting

Once you have gathered the evidence, you can intervene more effectively.

  • Report the profile to the platform
  • Provide the collected evidence in an orderly manner
  • Warn your contacts if necessary
  • Monitor for any new similar profiles
  • Consider support from assistance or consulting services

At this point, you are no longer describing a confusing situation: you have a concrete sequence showing the existence and evolution of the impersonating profile.